Refund policy

Return & Refund Policy

Last Updated: [8/27/2026]

At [BUYBASKET], we want you to feel confident when shopping with us. If there is a problem with your order, please contact us and we’ll do our best to resolve it fairly and efficiently.

1. Return Eligibility

To be eligible for a return, the item must generally:

  • Be unused and in its original condition.

  • Remain in its original, unopened packaging where applicable.

  • Include the order number or proof of purchase.

  • Be returned within [7 DAYS] of delivery.

  • Meet any product-specific return requirements shown on the product page.

Some products may have additional hygiene, safety, or legal restrictions on returns.

2. Return Timeframe

Return requests must be submitted within [7 DAYS] of receiving the order.

To request a return, contact [buybasket43@gmail.com] with your order number, the reason for the return, and any relevant photographs or supporting information.

Returns requested after the applicable timeframe may not be accepted unless required by applicable law.

3. Refund Process and Timing

Once we receive and inspect an eligible returned item, we will notify you whether the return has been approved.

If approved, your refund will be processed using the applicable original payment method or another appropriate method.

Refund processing time: [REFUND PROCESSING TIME]

The time it takes for the refund to appear in your account may also depend on your bank, card issuer, payment provider, or other financial institution.

Shipping charges may be refundable where required by applicable law or where the return is due to our error, such as an incorrect or defective item.

4. Exchanges

Where available, we may offer an exchange for an eligible item.

Exchange timeframe: [3 to 5  DAYS]

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please contact us as soon as reasonably possible at [buybasket43@gmail.com].

Please provide:

  • Your order number.

  • A description of the issue.

  • Photographs or other evidence where appropriate.

After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate remedy in accordance with applicable law.

6. Non-Returnable Items

For hygiene, safety, privacy, or other legitimate reasons, certain items may be non-returnable once opened or used.

Examples may include [ USE PRODUCT ].

This does not affect any mandatory rights or remedies available to customers under applicable law, including rights relating to products that are defective, damaged, unsafe, or incorrectly supplied.

7. Return Shipping Costs

Change this section to match your actual policy:

  • Customer-change-of-mind returns: [ FREE RETURN SHIPPING ]

  • Damaged, defective, or incorrect products: [WE PAY RETURN SHIPPING ]

  • Exchange shipping: [DETAILS]

We will provide return instructions after your request has been reviewed and approved.

Please do not send a return to an address other than the one provided by our customer-service team.

8. Refund Exceptions

A refund may be declined or adjusted where permitted by law if an item has been used, damaged after delivery, altered, or returned without the required packaging or accessories.

We will explain the reason for any rejected or adjusted refund.

9. Contact Us

For return, exchange, or refund assistance, please contact:

Business Name: [BUYBASKET]
Email: [buybasket43@gmail.com]
Phone: [03287126812]
Website: [https://admin.shopify.com/store/404ham-qp/themes?appLoadId=564df824-7ed4-4240-87fe-f70ac67d5048]
Return Address: [MANAWALA FAISALABAD]

Please keep your order confirmation or receipt until your return or refund has been fully resolved.

Note: This policy is a general template. Before publishing it, customize the placeholders and ensure the final policy complies with the consumer-protection and e-commerce laws applicable to your business in Pakistan.